Troubleshooting FAQ

1. Why can’t I save my menu?

WordPress by default has a limited number of menu items. When you import our demo content, which contains a lot of menu items, you might not be able to save changes you make to a menu. You can fix this problem by contacting your hosting and asking them to add the following lines to the php.ini file:

2. Why is there a smiley displayed on blank pages?

This problem is most likely related to JetPack and memory settings of your hosting. You can either disable JetPack or read what the JetPack developer wrote: Regarding the memory limit, please refer to the WordPress Codex section concerning this problem. Some sites that load many plugins alongside WordPress ultimately require a higher memory limit than WordPress defaults to, but since this is limited to specific hosts and configurations, it must be dealt with on an individual basis. You’ll find the Codex article at: http://codex.wordpress.org/Common_WordPress_Errors#Allowed_memory_size_exhausted

3. How do I optimize my site?

Please use this tool to investigate reasons for slow loading: https://developers.google.com/speed/pagespeed/insights/?hl=en

4. How to translate or rename default theme labels?

You can use the Poedit software (http://poedit.net/wordpress) to translate/rename all the theme’s labels. Another solution is to edit the theme folder/languages/en_US.po file directly in a text editor and manually edit the labels you want to translate.

5. Why do I see a white screen when importing demo content?

If you get a white screen or some other error when trying to import our demo content, this probably happens because of the maximum execution time limit or max upload file size. You need to increase the maximum execution time (upload time) setting of your web server. The default maximum execution time on web servers is 30 seconds. Please increase it to 120 seconds. Also you may have to increase a limitation of Upload File Size with your Hosting Provider to Max Upload File Size. Possible ways of achieving this are:

• By Wp-config.php changes – set_time_limit(120);
• In htaccess – php_value max_execution_time 120;
• In php.ini file – max_execution_time = 120

Ask your hosting provider to take care of this for you.

Elementor

Why do I have an error message about Elementor?

Theme indicates the Elementor has an update, however below we can see an error message. You don’t need to pay attention to this error. We are using the Elementor Page Builder plugin as a simple layout builder with our personal widgets/elements, it should not give you any discomforts!

Can I use Elementor Widgets/Elements?

You are able to use all the Elementor Widgets/Elements which are related to this theme (the theme is created only with that Widgets/Elements that you can use at the moment). However you can use all other Widgets/Elements, but they may not display correctly. Because they are not stylized to the theme styles.

Child and Parent Theme

A WordPress child theme takes the functionality of another theme, named parent theme. It gives you the possibility to customize an existing theme. Instead of modifying the theme files directly, you can activate the child theme and work within it. All customizations are stored in the child theme and anything in the child takes priority over the parent. So if the same file exists in both child and parent, the file from the child will control that aspect of the theme.

Working with child themes, your customizations are safeguarded from future upgrades because you only upgrade the parent theme, which you never edit, while the customizations are protected in your child theme which you don’t upgrade.

Why use a Child Theme?

Safe Updates. You can easily modify your website using child themes without ever changing the parent theme. When a new version of the parent theme appears, you can safely update it as all your modifications are saved in the child theme.

Easy to Extend. A child theme has a great flexibility. It does not require writing a lot of code. You can modify only those template files and functions that you need.

Notice! When you install one of our themes you must upload both parent and child theme folders to /wp-content/themes/ but you should only activate the Child theme via Appearance > Themes.

Modifying Files from the Parent Theme Folder

While you should never edit files in your Parent theme, if you really must, the safest way to do it is to download a copy of the file you want to modify on your computer, make the changes, and then upload it into your child theme folder.

This way of modifying the files can be used for any files from the parent theme — note that you must re-create the same folder structure in your child theme that exists in the parent theme in order for the modifications to take effect.