According to a survey, around 61% of customers change brands because of poor customer service. This applies not only to consumers but also to businesses that operate in the B2B sector. Although some may believe that B2B customers require less customer support compared to B2C customers, The truth is that B2B clients have distinct and […]
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5 Best Help Desk Software for Small Businesses
Customer support is a downright necessity for businesses. But is that true for every business? It’s obvious that large businesses can’t do without a dedicated customer support team. To enable that team, businesses end up spending hundreds, sometimes even thousands of dollars. Obviously that isn’t possible for every business. So in this article, we’ll be […]
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How to Master Customer Onboarding?
Customer onboarding is the main crucial part of any business. But what is customer onboarding? Onboarding is the process that helps new customers come on board with your business, set up their accounts, and help them understand your products or features. Customer onboarding best practices help you get the most out of your onboarding system. […]
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Pre-Sales & After-Sales Support: Why Both are Important for Business
What are you doing to help your buyer decide to click the “Buy” button? Every business owner should ask this. The answer will change your view about customer support for sure! Customer support is changing. The old days are gone. Customer support is not a cost center; it’s now a revenue generator center. Present time […]
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