Customer onboarding is the main crucial part of any business. But what is customer onboarding? Onboarding is the process that helps new customers come on board with your business, set up their accounts, and help them understand your products or features. Customer onboarding best practices help you get the most out of your onboarding system. […]
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Why Customer Support is an Investment, Not an Expense!
Running a customer support team obviously incurs some costs. For businesses on a steep growth spurt, this cost can easily get out of hand. In order to keep costs, manageable business managers have to prioritize some over others. A big mistake is to consider customer support as a cost rather than an investment for your […]
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